Above & Beyond Pet Care Hospital at 11302 Indiana Avenue in Lubbock, Texas

Customer Reviews about Above & Beyond Pet Care Hospital

• ✪ ✪ ✪ ✪ ✪
  Above and Beyond...Not so much... Called and got an estimate and made a appointment to board our 2 dogs. This entailed communicating what services were needed for their 3 day stay. Update all boosters, nail clip and bath. Seems simple enough right? At drop off was put through a up-sale drill and asked if I brought food?!? No one at the time of the appointment said we would have to bring food! Told the young lady to just stick to the services asked for when we made the appointment. When we called to let them know we were coming to pick them up we were told they had to dry after the bath, so we waited 4 hours then went to pick up our dogs. Still dirty and un-bathed which we were told was the reason for the delay. We were then told that service was unchecked at the drop off. what they needed time to do was clip their nail, not dry from their bath. I know this because smallest dog bled on our seat on the way home because in their rush they carelessly cut her nails to close. Unbelievable right. It gets worse. We arranged to have our 2 dogs sleep together. That didn't happen. We were told they would be taken out for potty breaks 3 time daily and twice left for a while in a common area to play..... One of our perfectly house broken dogs that has never had potty issues, now poops in her bed! I could not be more upset at the total lack of service for our animals. They are both rescues and we feel an eminence responsibility to insure these animals have the best life going forward in their lives. The whole experience just makes me want to vomit. Never again!
  August 06, 2017

  by pilot reel

Opening hours Closed now

Today: 08:00 am — 06:00 pm

Photo gallery of Above & Beyond Pet Care Hospital

About Above & Beyond Pet Care Hospital in Lubbock